Maintenance & Repair Requests
Keeping your home safe, comfortable, and in good condition is our priority.
If you are experiencing an issue in your unit, please submit a maintenance request online or contact our office for assistance.
Requesting Maintenance Service
Residents may request maintenance service in one of the following ways:
Call our office at (918) 352 - 9539
We encourage residents to submit requests as soon as an issue occurs to help prevent further damage.
Submit a Maintenance Request
Use the form below to report non-emergency maintenance issues in your unit.
Please include as much detail as possible so our maintenance team can assist you quickly.
Common requests include:
- Plumbing leaks or clogs
- Heating and air conditioning issues
- Electrical problems
- Appliance repairs
- Door, window, or lock issues
- Pest concerns
Emergency Maintenance
Certain issues require immediate attention. Please contact us right away if you experience:
- No heat during cold weather
- No air conditioning during extreme heat
- Major water leaks or flooding
- Sewage backups
- Electrical hazards or power outages
- Gas odors
- Fire damage
- Broken exterior doors or locks affecting security
For emergencies:
If the situation is life-threatening, call
911 first.
Resident Responsibilities
Residents are responsible for:
- Keeping units clean and sanitary
- Reporting problems promptly
- Preventing damage
- Disposing of trash properly
- Notifying staff of safety concerns
Damage caused by neglect or misuse may result in repair charges.
Lockout Policy
If you are locked out of your unit:
- Contact the office during business hours for assistance
- After-hours lockout service may result in a fee
Please keep your keys in a safe place to avoid lockout charges.
Response Times
We strive to respond to all maintenance requests as quickly as possible.
- Emergency Requests: Immediate response
- Urgent Repairs: Within 24–48 hours
- Routine Requests: 3–5 business days
Response times may vary depending on parts availability and weather conditions.
Preparing for Your Service Visit
To help our staff complete repairs efficiently, please:
- Clear the area around the problem
- Secure pets
- Be available if entry is needed
- Notify the office if you will not be home
Maintenance staff may enter your unit for scheduled repairs in accordance with housing policies.
Need Help With a Repair?
We are here to help keep your home safe and comfortable.
